Refund policy

RETURNS & REFUNDS

Every Nail Restaurant piece is hand-sculpted in our Barcelona studio. If something isn't right, here is how returns work.

Right of withdrawal
You have 14 days from the day you receive your order to return it, without giving a reason. To start a return, email violetta@nailrestaurant.com with your order number.

Conditions
Pieces must be unworn, undamaged and returned in their original packaging. We can't accept returns of custom, personalised or made-to-order pieces, as they are made specifically for you. [Optional: For hygiene reasons, earrings can only be returned if the protective seal is intact.]

Return shipping
Return shipping costs are paid by the customer. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us. Customs fees on returns from outside the EU are also the customer's responsibility.

Refunds
Once we receive and check your return, we refund the price of the piece and the original standard shipping cost to your original payment method within 14 days. If you chose a faster shipping option, we refund the cost of standard shipping only.

Damaged, defective or wrong items
If your piece arrives damaged or isn't what you ordered, email us within 7 days of delivery with photos. We'll cover return shipping and offer a replacement or a full refund.

Exchanges
We don't offer direct exchanges. Return the piece for a refund and place a new order.

Return address
Violetta Kurilenko Musina
Carrer de Casp 196, local 
08013 Barcelona, Spain

+34603312764